|
Shipping and Handling
We attempt to ship your order as soon as we receive it.
ORDER PROCESSING:
- Orders are processed daily, Monday to Friday. Orders received by 5:00 pm (PNG ) from Mondays to Fridays are processed on the same day while orders received after these times are processed on the next business day. If your order was placed on a Saturday, or on a Sunday or holiday, such order will be processed on the next business day.
Product availability
If your order is not available from the merchant within 24 hours or is out-of-stock, OnlineFIlstore.com will inform you by email if and when the item will be available or is out-of-stock as the case may be.
The customer has the option to have items already available shipped with the unavailable items to follow in a separate shipment, or to have the entire order held until the missing ordered item is available and have all items shipped one-time.
- If your order is approved, you will be informed by email at the email address you provided when you registered as a member or when you purchased at OnlineFilStore.com
- If you wish to inquire about the status of your order, please contact OnlineFilStore.com or email at or onlinefilstore@pesoepadala.com
SHIPPING
PACKING TIME
Unless otherwise specified, most orders are packed and ready for shipment within 4 to 6 business days. Orders for movies need 7 business days to process. An email notice will be sent to you if additional time is needed to prepare your order. There are 2 shipping options:
DELIVERY TIME/OPTIONS
(1) INTERNATIONAL MAIL (Air Mail) Shipment is airshipped to destination country then uses local postal system of the destination country. Approximate delivery time is 15-21 days. Delivery time may vary depending on delivery performance of local postal system. Delivery time does not include packing time.
(2) DOOR-TO-DOOR EXPRESS COURIER
Air shipped to destination country then delivered door-to-door by courier. Approximate delivery time is 3-4 days. Delivery time does not include packing time. Aboitiz and LBC handles our Express Courier Service for Philippine deliveries while TNT, DHL and EMS handles our PNG deliveries
Shipping costs are based on (1) total weight of shipment and (2) destination.
(1) Total weight of a shipment is computed by adding the weights of all the ordered items.
(2) Online FilStore delivers initially to all major cities in Philippines , nationwide in Papua New Guinea and most countries worldwide
For customs and duties purposes, an order form will accompany the shipment detailing the commercial value of all items in the shipment. Import duties and restrictions vary from country to country. The recipient must pay any import duties that may be levied once the order reaches the destination country.
We will email you regular updates on your orders. If you have any questions on your orders, email us at onlinefilstore@pesoepadala.com
PRIVACY
All information submitted toOnlineFilStore will be treated with utmost confidentiality. We will not rent or sell your name, address, email address, credit card information or personal information to any third party. However, we must cooperate fully should a situation arise where we are required by law or legal process to provide information about a customer. If you have made a purchase or subscribed to our newsletter, we may occasionally update you via email of special opportunities.
|
